HassleFree Legal – Terms and Conditions

Last Updated: March 2026

These Terms and Conditions ('Terms') constitute a legally binding agreement between you ('User', 'Client', 'Advisor', as applicable) and HassleFree Legal Technologies Private Limited ('HassleFree', 'Platform', 'We', 'Us', 'Our'), governing your access to and use of the HassleFree Legal platform, website, mobile application, and all related digital services. By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms and by all applicable laws of India. If you do not agree with any part of these Terms, you must immediately discontinue access to and use of the Platform.

1. Definitions

In these Terms, unless the context requires otherwise:

"Platform" means the HassleFree Legal website (www.hasslefree.legal), mobile application, and all associated digital services.
"Client" means any registered user who accesses the Platform to seek legal, compliance, or financial advisory services.
"Advisor" means any independent legal professional, Chartered Accountant, Company Secretary, or Financial Consultant registered on the Platform.
"Services" means the services offered through the Platform, including but not limited to legal advisory, document drafting, compliance tracking, notice handling, and on-site advisory services.
"Booking" means a confirmed appointment or engagement between a Client and an Advisor through the Platform.
"Content" means any text, documents, data, information, or materials uploaded, submitted, or generated through the Platform.
"Applicable Law" means all statutes, rules, regulations, and guidelines of India applicable to the Platform and its Users, including the Information Technology Act 2000, the Advocates Act 1961, the Consumer Protection Act 2019, the Digital Personal Data Protection Act 2023, and all rules and regulations made thereunder.

2. Nature of the Platform and Important Disclaimer

HassleFree Legal operates exclusively as a technology intermediary and marketplace platform under Section 79 of the Information Technology Act 2000. It connects Clients with independent, qualified legal and financial professionals.

HassleFree is NOT a law firm and does NOT practice law.
HassleFree does NOT provide legal advice, legal representation, or legal services directly to any Client.
The use of this Platform does NOT create an advocate-client relationship, solicitor-client relationship, or any other professional-client relationship between the Client and HassleFree.
All legal, compliance, and financial services are provided exclusively by independent Advisors who are solely responsible for the quality, accuracy, and legality of their services.
HassleFree does not endorse, recommend, or guarantee the services, qualifications, or conduct of any Advisor listed on the Platform.
All bookings made through the Platform are client-initiated. HassleFree does not solicit clients on behalf of Advisors. This structure is maintained in compliance with the Bar Council of India Rules, Chapter II, Part VI, which prohibit advocates from soliciting work.

Note: Clients should independently verify the credentials and suitability of any Advisor before engaging their services. HassleFree provides credential verification as a facilitation step only and does not warrant the accuracy of any Advisor's stated qualifications.

3. Eligibility and Account Registration

HassleFree Legal operates as a technology platform connecting customers with independent legal and compliance advisors.

Eligibility

To use the Platform, you must:

Be at least 18 years of age. Contracts entered into by persons below 18 years are void under Section 11 of the Indian Contract Act 1872.
Be legally competent to enter into a binding contract under applicable law.
Not be barred from using the Platform under any applicable law or prior Platform decision.
For Advisors: hold a valid, current, and unsuspend license, registration, or enrolment from the relevant regulatory body (Bar Council of India, Institute of Chartered Accountants of India, Institute of Company Secretaries of India, SEBI, or IRDAI as applicable).

Registration

You must provide accurate, current, and complete information at registration and update it promptly if it changes.
You are solely responsible for maintaining the confidentiality of your account credentials.
You are responsible for all activity conducted under your account.
We reserve the right to suspend or terminate any account where information is found to be false, misleading, or incomplete, or where the account is used in violation of these Terms.
One person may not maintain multiple accounts without written Authorization from HassleFree.

4. Services Provided

Platform Services

HassleFree provides the following services through the Platform:

A searchable marketplace for Clients to discover, compare, and book independent Advisors.
Tools for scheduling consultations, managing bookings, and tracking matter progress.
A Compliance Tracking System providing automated deadline reminders, risk scoring, advisor assignments, and escalation monitoring.
Document management tools for uploading, storing, and sharing documents between Clients and Advisors.
An on-site advisory booking feature enabling Clients to schedule in-person visits by Advisors.
Payment processing facilitation through third-party payment gateways.

Advisor Verification

HassleFree conducts a facilitative verification of Advisor credentials at the time of onboarding. However:

HassleFree does not continuously monitor or guarantee the ongoing validity of any Advisor's license or registration.
Advisors are solely responsible for maintaining valid licenses and complying with the rules and codes of conduct of their respective regulatory bodies.
Advisors offering investment advisory services must hold valid SEBI registration under the SEBI (Investment Advisers) Regulations 2013. Advisors offering insurance advisory services must hold valid IRDAI registration. Advisors offering regulated financial services must comply with all applicable SEBI, IRDAI, and AMFI requirements. HassleFree does not permit unregistered persons to offer regulated financial advice and will disable such services on an Advisor's profile pending verification.

Services Not Provided

HassleFree does not and will not offer:

Guaranteed legal outcomes of any kind.
Regulated investment advice, portfolio management, or insurance advice except through appropriately registered Advisors.
Medical-legal opinions, forensic reports, or post-mortem assessments.
Any service that would constitute practicing law by the Platform itself.

5. Advisor Obligations

Advisors must at all times hold a valid, current license or registration from their respective regulatory body.
Advisors must provide services competently, ethically, and in accordance with the professional conduct rules of their regulatory body.
Advisors must not solicit Clients outside the Platform or through means that violate the Bar Council of India Rules or any other applicable professional conduct rule.
Advisors must update the Matter Progress Tracker accurately and in a timely manner.
Advisors providing on-site services must share their location on the Platform upon arrival and must carry valid identification.
Advisors must upload proof of completion before marking any compliance task as completed.
Advisors must maintain client confidentiality in accordance with their professional obligations and applicable law.
Advisors must not engage in any conduct that would constitute professional misconduct under their respective regulatory framework.

6. Client Obligations

Clients must provide accurate, complete, and timely information and documentation required for the performance of any Service.
Clients must not submit false, fabricated, or fraudulent information or documents.
Clients are responsible for acting on legal advice received. The Platform and Advisors are not responsible for consequences arising from a Client's failure to act on advice.
Clients must not misuse the Platform, engage in abusive or threatening conduct towards Advisors or Platform staff, or attempt to circumvent Platform payment mechanisms.
Clients must book on-site visits only for legitimate purposes and must ensure the safety and accessibility of the visit location.
Clients must not attempt to engage Advisors directly outside the Platform after initial contact through the Platform, in a manner intended to circumvent Platform fees.

7. Payments and Refunds

Payments

All payments for Services booked through the Platform are processed via secure third-party payment gateways. HassleFree does not store sensitive payment card details.
Service fees are displayed clearly before booking confirmation. By confirming a booking, the Client agrees to pay the stated fee.
HassleFree may charge a platform facilitation fee in addition to the Advisor's service fee. This will be disclosed at checkout.
Payments are released to Advisors only upon confirmation of service delivery, subject to the Refund Policy.

Refunds

Full refund: If a Client cancels a booking at least 24 hours before the scheduled appointment, a full refund will be processed within 7 working days.
Partial refund: Cancellations made less than 24 hours before the appointment may attract a cancellation fee of up to 25% of the booking value.
Partial refund: Cancellations made less than 24 hours before the appointment may attract a cancellation fee of up to 25% of the booking value.
Service-specific refunds: For document drafting and compliance services, refunds will be considered only before work has commenced. Once a document has been drafted or a filing has been submitted, no refund will be issued.
Disputed refunds: All refund disputes must be reported to support@hasslefree.legal within 7 days of the disputed transaction. HassleFree will review and respond within 14 working days.
Refunds will be credited to the original payment method used at the time of booking.

Note: These refund terms are in addition to and do not limit any rights you may have under the Consumer Protection Act 2019 or the Consumer Protection (E-Commerce) Rules 2020.

8. Compliance Tracking Services

The Compliance Tracking System provides automated reminders, risk scoring, advisor assignments, and escalation monitoring as a facilitative tool only.
Risk levels, deadline alerts, and escalation flags are system-generated based on information provided by the User and are not legal advice.
Users are solely responsible for providing accurate and complete information required for compliance tracking.
Advisors must upload proof of compliance before marking any task as completed on the Platform.
HassleFree does not guarantee the avoidance of regulatory penalties. The Platform is a tracking and reminder tool only. Penalties resulting from User inaction, late documentation, incorrect information, or changes in law are the sole responsibility of the User.
HassleFree does not represent that the Compliance Tracking System covers all applicable legal or regulatory obligations of any User.

9. Confidentiality and Legal Professional Privilege

HassleFree recognizes that communications between a Client and an Advocate may attract legal professional privilege under the Bharatiya Sakshya Adhiniyam, 2023 (BSA) and the Advocates Act 1961.

HassleFree will not access, disclose, or use the substantive content of communications between Clients and Advocates except as strictly necessary for the technical operation of the Platform (such as document storage and transmission) or as required by law.
Advisors are bound by their respective professional obligations of confidentiality and must not disclose Client information to any third party without the Client's consent, except where required by law.
Clients acknowledge that the Platform involves electronic transmission and storage of documents and communications, and consent to such processing for the purpose of service delivery.
Clients acknowledge that the Platform involves electronic transmission and storage of documents and communications, and consent to such processing for the purpose of service delivery.

Note: Legal professional privilege as recognized under the BSA applies only to communications between a Client and an Advocate. Communications with Chartered Accountants, Company Secretaries, and Financial Consultants are protected by contractual confidentiality obligations under these Terms but do not attract statutory legal professional privilege.

10. Privacy and Data Protection

HassleFree is a Data Fiduciary under the Digital Personal Data Protection Act 2023 (DPDP Act). The collection, processing, storage, and use of personal data is governed by our Privacy Policy, which forms part of these Terms.

We collect only such personal data as is necessary for the operation of the Platform and delivery of Services
Data is processed only for the purposes for which consent has been obtained or as permitted under applicable law.
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
Data Principals (Users) have the right to access, correct, and erase their personal data, and to withdraw consent, subject to legal limitations and obligations.
We will not sell, rent, or share personal data with third parties for marketing purposes without explicit consent.
In the event of a personal data breach, we will notify affected Data Principals and the Data Protection Board of India in accordance with the DPDP Act 2023.
Data may be shared with third-party service providers (payment processors, cloud storage providers, communication services) strictly for the purpose of operating the Platform, subject to appropriate data processing agreements.

Note: For the full Privacy Policy including details of data categories collected, retention periods, and cross-border transfer protocols, please visit hasslefree.legal/privacy-policy.

11. Intermediary Status and Grievance Redressal

Intermediary Status

HassleFree is an intermediary as defined under Section 2(1)(w) of the Information Technology Act 2000 and claims the protections available under Section 79 of that Act, subject to compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021 (IT Rules 2021).

HassleFree does not initiate, select, or modify the content of communications between Clients and Advisors.
HassleFree will act expeditiously to remove or disable access to unlawful, harmful, or prohibited content upon receipt of valid notice.
HassleFree maintains due diligence obligations under the IT Rules 2021 including publishing these Terms, a Privacy Policy, and a User Agreement prominently on the Platform.

Grievance Officer

In accordance with Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, HassleFree has designated a Grievance Officer:

Name: Raghavender Manai
Email: grievance@hasslefree.legal
Address: Hassle Free Legal, #22, Serwell Co-op Housing Society, Rajeevnagar, Motinagar, Hyderabad, Telangana - 500018
The Grievance Officer will acknowledge complaints within 24 hours and resolve them within 15 days of receipt, in accordance with the IT Rules 2021.
Users who are not satisfied with the Grievance Officer's decision may appeal to the Grievance Appellate Committee (GAC) constituted by the Central Government under Rule 3A of the IT Rules 2021, at gac.gov.in.

12. Intellectual Property

Platform Content

All platform content, branding, technology, software, design, and underlying code are the exclusive intellectual property of HassleFree Legal Technologies Private Limited.
Users may not copy, reproduce, distribute, modify, or create derivative works from any Platform content without prior written consent from HassleFree.

User Content and Documents

Documents and content uploaded by Clients to the Platform remain the property of the Client.
Documents drafted by Advisors for Clients through the Platform are the property of the Client upon full payment for the relevant Service.
By uploading content to the Platform, Users grant HassleFree a limited, non-exclusive, royalty-free licence to store, process, and transmit such content solely for the purpose of delivering the Services.
HassleFree does not claim ownership of any legal documents drafted by Advisors for Clients.
Users must not upload content that infringes the intellectual property rights of any third party.

13. Limitation of Liability

To the maximum extent permitted by Applicable Law:

The Platform is provided on an 'as available' basis. While we endeavour to ensure uninterrupted service, we do not warrant that the Platform will be error-free, uninterrupted, or free from technical faults.
HassleFree is not liable for the quality, accuracy, completeness, or legality of any advice, service, or document provided by an Advisor.
HassleFree is not liable for any advisor-client dispute, disagreement, or claim arising out of or in connection with Services provided by an Advisor.
HassleFree is not liable for regulatory penalties, legal consequences, or financial losses arising from a User's reliance on information or services obtained through the Platform.
HassleFree is not liable for any indirect, consequential, special, incidental, or punitive damages arising from the use of or inability to use the Platform.
HassleFree's total aggregate liability to any User in connection with these Terms shall not exceed the total fees paid by that User through the Platform in the three months preceding the claim.
HassleFree is not liable for any incident, injury, dispute, or loss occurring during an on-site visit between a Client and Advisor. On-site visits are arranged as a facilitative feature only. Clients and Advisors assume full responsibility for their safety during on-site visits. Clients who engage Advisors for on-site visits at unusual locations (including police stations or judicial custody facilities) do so at their own risk and must ensure the Advisor's safety and access.

Note: Nothing in this clause excludes or limits HassleFree's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under the Consumer Protection Act 2019 or other Applicable Law.

14. Indemnity

You agree to indemnify, defend, and hold harmless HassleFree, its directors, officers, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the Platform in violation of these Terms.
Your violation of any applicable law or regulation.
Your infringement of any third-party rights, including intellectual property rights.
Any false, inaccurate, or misleading information provided by you.
For Advisors: any professional negligence, misconduct, or breach of professional duty in the provision of Services.

15. Force Majuro

HassleFree shall not be liable for any failure or delay in the performance of its obligations under these Terms where such failure or delay results from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic, war, civil unrest, government action, power failures, internet or telecommunications disruptions, cyberattacks, or any other event of force majuro.

In such circumstances, HassleFree will notify Users as soon as reasonably practicable and will use reasonable efforts to resume normal operations.

16. Third Party Services and Links

The Platform may contain links to third-party websites, payment gateways, or services. HassleFree does not control these third-party services and is not responsible for their content, privacy practices, or terms.
Your use of any third-party service is at your own risk and subject to that service's own terms and conditions.
Payment processing is handled by third-party payment gateway providers. HassleFree does not store sensitive payment card data and is not responsible for the security practices of payment gateway providers, subject to our obligations under applicable law.

17. Suspension and Termination

HassleFree may suspend or terminate a User's access to the Platform at any time, with or without notice, where the User has violated these Terms, engaged in fraudulent or unlawful activity, or caused harm to other Users or to the Platform.
Advisors may be suspended or demised where their license or registration with the relevant regulatory body is suspended, cancelled, or lapses.
Users may delete their account at any time by contacting support@hasslefree.legal. Upon account deletion, data will be handled in accordance with our Privacy Policy and applicable law.
Termination of an account does not affect any rights or obligations that have accrued prior to termination, including payment obligations for Services already delivered.

18. Dispute Resolution

Internal Resolution

In the event of any dispute between a Client and an Advisor arising from a Service booked through the Platform, both parties agree to first attempt resolution through HassleFree's internal dispute resolution mechanism by contacting support@hasslefree.legal.

Arbitration

If a dispute cannot be resolved through internal resolution within 30 days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act 1996 (as amended). The arbitration shall be conducted by a Sole arbitrator mutually appointed by the parties, or in the absence of agreement, appointed by The International Centre For Alternative Dispute Resolution (ICADR), Hyderabad. The seat and venue of arbitration shall be Hyderabad, Telangana. The language of arbitration shall be English.

The award of the arbitrator shall be final and binding on the parties and may be enforced as a decree of a court of competent jurisdiction.

Consumer Disputes

Nothing in this clause prevents a Client who qualifies as a 'consumer' under the Consumer Protection Act 2019 from approaching the appropriate Consumer Disputes Redressal Commission. Clients may also approach the National Consumer Helpline (1800-11-4000) for consumer grievances.

19. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts at Hyderabad, Telangana shall have exclusive jurisdiction to resolve any dispute arising from or in connection with these Terms.
For NRI Clients making payments in foreign currency, transactions are subject to applicable FEMA provisions. Cross-border data transfers are conducted in compliance with applicable provisions of the DPDP Act 2023 and applicable data localization requirements.

20. Changes to Terms

HassleFree may update or modify these Terms at any time. The updated Terms will be published on the Platform with a revised 'Last Updated' date.
Continued use of the Platform after the publication of updated Terms constitutes acceptance of the revised Terms.
For material changes that significantly affect User rights, HassleFree will provide advance notice of at least 14 days by email or prominent notice on the Platform.
If you do not agree to the revised Terms, you must stop using the Platform before the effective date of the changes.

21. Severability and Waiver

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.
HassleFrees failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision

22. Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, and any Advisor Agreement entered into separately, constitute the entire agreement between you and HassleFree with respect to the Platform and supersede all prior agreements, representations, and understandings, whether written or oral.

23. Contact Us

For any questions, complaints, or notices under these Terms:

Email: support@hasslefree.legal
Grievance Officer: grievance@hasslefree.legal
Address: Hassle Free Legal, #22, Serwell Co-op Housing Society, Rajeevnagar, Motinagar, Hyderabad, Telangana - 500018, India
Website: www.hasslefree.legal

By accessing or using HassleFree Legal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.