HassleFree Legal – Privacy Policy

Last Updated: 01/10/2025

HassleFree Legal (“HassleFree,” “Platform,” “We/Us”) values your trust. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our services.

1. Information We Collect

We may collect the following categories of information:

Personal Information (Users & Advisors)

Name, age, gender, contact details (email, phone, address).
Identity proof, government-issued IDs (PAN, Aadhaar, Passport, etc.).
Payment details (bank account, UPI, credit/debit card information).

Professional Information (Advisors only)

Bar Council ID, ICAI/ICSI membership details, licenses, certificates.
Business address, tax registration (GST, PAN).

Service & Transaction Data

Booking history, payments, refunds.
Chat, call, and communication records on the Platform.
Documents uploaded for advisory purposes.

Technical Information

Device details, IP address, browser type, operating system.
Cookies, session logs, and analytics data.

2. How We Use Your Information

Verify identity and eligibility of Users and Advisors.
Facilitate advisory services between Users and Advisors.
Process payments, refunds, and commissions.
Provide customer support and resolve disputes.
Maintain security, prevent fraud, and comply with law enforcement requests.
Improve our Platform, features, and user experience.
Send updates, notifications, or policy changes.

3. Data Sharing & Disclosure

We do not sell your personal data. We may share information:

With Advisors – only for engaged services.
With Users – advisor details after booking.
With Third Parties – payment gateways, hosting, analytics.
With Authorities – when legally required.

4. Data Retention

Data is retained only as long as necessary.
User documents are auto-deleted after a defined period.
Advisors must delete user documents after service completion.

5. Data Protection & Security

End-to-end encryption for document sharing.
Role-based access control.
Secure servers with regular audits.
Compliance with IT Act, 2000 and DPDP Act, 2023.

⚠️ No system is 100% secure. Absolute protection cannot be guaranteed.

6. User Rights

Access your personal data.
Correct inaccurate information.
Request deletion (subject to legal limits).
Withdraw consent for non-essential processing.
Request data portability.

Requests can be sent to support@hasslefree.legal.

7. Cookies & Tracking

We use cookies to improve functionality and analyze usage. You may disable cookies via browser settings.

8. Children’s Privacy

Our services are intended for individuals aged 18 and above.

9. Contact Us

Email: support@hasslefree.legal

Address: Hassle Free Legal, #22, Serwell Co-op Housing Society, Rajeevnagar, Motinagar, Hyderabad, Telangana, India